RETURNS AND SHIPPING POLICY
Last revision: April 22, 2020
The online e-commerce store located at , (the “Store”) is owned by Distorted Views Entertainment and operated by WillDridge Ventures, including both parties subsidiaries, partners, and affiliates ("DVE", "We", Our and "Us"). By placing an order through the Store you agree to the Shipping and Returns Policy below.
WE ONLY SHIP WITH-IN CANADA
If an order is placed with a shipping address outside of Canada, the order will be canceled and the payment will be refunded.
Shipping costs are calculated at a $20 flat rate, which includes a tracking number and will be collected with the purchase. All shipments will come with a tracking number.
WAREHOUSE & RETAIL STORE PURCHASES
All physical items are shipped out of either St. Catharines or Toronto Canada.
Any physical items purchased at any of our retail sponsor locations will fall under that location's return/refund policy.
PROCESSING AND SHIPPING TIMES
Orders will be processed and shipped out within 3-5 business days of Us receiving the full payment of the order. Once your item(s) ships, you will be emailed a tracking number.
We do not offer any refunds or exchanges on any Digital Downloads as these are considered a Final Sale!
We will accept a Warranty exchange on any defective merchandise or other Physical Product.
Any warranty claims must be submitted within 7 days of receipt of items. Customers will be required to pay for and arrange the return shipping. To start a warranty claim please contact us at the info below.
*PLEASE CONTACT US BEFORE SENDING BACK ANY PHYSICAL PRODUCTS AS ANY PRODUCTS RECEIVED WITH NO PRIOR COMMUNICATION WILL BE SENT BACK TO SENDER AT SENDER EXPENSE.
STOCK AVAILABILITY AND DISPLAYS
While we try to maintain accurate stock counts on Our Store, from time-to-time there may be a stock discrepancy where We will not be able to fulfill all your items at the time of purchase. In this instance, We will fulfill any available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for Us to process a credit or refund.
Due to different devices and display types, we can't guarantee the color of the item will look the exact same as what you're viewing.
If you change your mind and/or cancel your order before we have shipped it, we will refund your money, less a $20 CAD restocking fee. If an order has already been shipped, please refer to the RETURNS section.
For all customer service inquiries, please CONTACT US
St. Catharines ON Canada